We are here to help
Find answers to questions about orders, merchant features, delivery options, and more.
For Customers
How do I place an order?
Download the Zyppa app, select a nearby store, browse products, add items to your cart, choose delivery or pickup, and pay securely online.
What payment methods are supported?
We support UPI (GPay, PhonePe, Paytm, etc.), credit/debit cards, and net banking via Razorpay.
How can I track my order?
Once your order is accepted, you can track its real-time status in the app from 'Order History'.
For Businesses
How do I list my shop?
Visit /for-vendors, register with your basic details, and set up your digital storefront. Our team will verify and approve your shop in 24 hours.
How are payments settled?
Payments are settled directly to your registered bank account 2-3 days after transaction completion, with a clear dashboard breakdown.
What documents are required to sign up?
You need basic business details, a bank account for settlements, and standard category permits (like FSSAI for food/bakeries).
For Delivery Partners
How can I join as a delivery partner?
Download the Zyppa Delivery Partner App or email partners@zyppa.in to apply. You will need a valid driving license, a vehicle (two-wheeler), and an Android phone.
What are the working hours?
Working hours are completely flexible. You can log in and accept deliveries in your local area whenever you are available.
Still have questions?
Our support team is based in Kerala and ready to assist you. Send us an email, and we will reply within 24 hours.
Email hello@zyppa.in